Politique d’expédition

Shipping Info

  • Orders are processed within 1–3 business days before shipping.

  • Shipping takes 5–10 business days, depending on your location—some may arrive earlier.

  • Shipping times are estimates, not guarantees, and don’t include processing time.

  • You'll get tracking info once your order ships. Couriers may take a few days to update tracking.

Note: Delays that are out of our control may occur due to weather, holidays, weekends, or courier issues.

Double-check your delivery address—we are not responsible for orders sent to the wrong address.

We Are Not Responsible For Stolen Orders. 

Customer Responsibility:  To avoid failed deliveries, please ensure that your shipping information is accurate and up to date. Also, try to be available on the estimated delivery date, or enlist the help of a trusted person to receive the parcel on your behalf. We will ensure that your package arrives in the proper conditions and safely delivered to provided address.

Failed Delivery: In the event of a failed delivery or if you encounter any issues with delivery, don't hesitate to contact us. We understand the inconvenience it can cause so we are here to work with you to resolve the situation as efficiently as possible.

Email us at: support@25prime.com